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Communication Skills Training
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What is the cost of complaints to business? Complaints and problems dealt with positively win over customers and enhance the survival of the business. Complaints are however seen negatively resulting in poor handling.
Course offered by: VETTA Communication Pty Ltd
OBJECTIVES
Course offered by: VETTA Communication Pty Ltd
Studies show that when hiring, 73,4% of employers look for a candidate with strong business writing skills. Written communication is the third most desired quality, behind leadership skills and the ability to work within a team.
Course offered by: VETTA Communication Pty Ltd
Dear Valued Customers Please see attached the pdf for our current Specials. For more information do not hesitate to call us on  011 394 1383 / 012 997 2804
Course offered by: Academy Training Group
Everyone has a storyteller inside them, and everyone has a story to tell. Storytelling is a strong business skill and when implemented effectively, it can boost a business in a number of ways, such as:
Course offered by: NDJ Consultants
*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support.
Course offered by: Staff Training
Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation.
Course offered by: Staff Training
Aim: This workshop is for supervisors.
Course offered by: Staff Training
Aim: To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Course Content: What is Conflict Management?
Course offered by: Staff Training
To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies.
Course offered by: Staff Training
Aim: To explain and demonstrate the need for “appropriate” behaviour. Assisting the delegate with deciding what is appropriate and informing the delegates as to the dos and don’ts of other cultures. Course Content: Etiquette – What is it?
Course offered by: Staff Training
This workshop is for supervisors and team leaders, the main aim is to assist them with coaching their team to success in a collaborative fashion.
Course offered by: Staff Training
Aim: To assist all business people with observing business protocol and etiquette ensuring successful relationships with colleagues and clients. Content: Etiquette – What is it?
Course offered by: Staff Training
Aim: This workshop is geared towards all those individuals who wish to develop their assertiveness, enabling them to get results quicker and more effectively and communicate in an assertive manner with clients and fellow workers. Content: ¨ What is Assertiveness? What is it not?
Course offered by: Staff Training
Leadership Training Courses
Course offered by: POP Training and Consulting
Leadership Training Courses
Course offered by: POP Training and Consulting
Leadership Training Courses
Course offered by: POP Training and Consulting
Leadership Training Courses
Course offered by: POP Training and Consulting
Management Training Courses
Course offered by: POP Training and Consulting
Management Training Courses
Course offered by: POP Training and Consulting
Management Training Courses
Course offered by: POP Training and Consulting
Management Training Courses
Course offered by: POP Training and Consulting
Leadership Training Courses
Course offered by: POP Training and Consulting
Management Training Courses
Course offered by: POP Training and Consulting
Change Management Training Courses
Course offered by: POP Training and Consulting
Change Management Training Courses
Course offered by: POP Training and Consulting
Course offered by: POP Training and Consulting
Course offered by: POP Training and Consulting
Course offered by: POP Training and Consulting
Course offered by: POP Training and Consulting
Remote Training
Course offered by: POP Training and Consulting
Remote Training
Course offered by: POP Training and Consulting
Remote Training
Course offered by: POP Training and Consulting
Remote Training
Course offered by: POP Training and Consulting
Change Management Training Courses
Course offered by: POP Training and Consulting
Course offered by: POP Training and Consulting
This course addresses the components of a customer centric approach which is based on the theory that the value chain begins with the customer and not the product. Unit Standard (ID: 118028, LEVEL 4 and 8 credits): Supervise Customer Service Standards.
Course offered by: Situational HR Trainers
This programme is customised with specific business related information per client DURATION: 5x 2-day sessions plus 1x individual presentation (11 days) TARGET AUDIENCE: New Employees OUTCOMES
Course offered by: Situational HR Trainers
DURATION: 5x 2-day Rounds + 1x Presentation = 11 days UNIT STANDARD ALIGNMENT 118028: Supervise customer service standards 117877: Perform-one-to-one training on the job PURPOSE
Course offered by: Situational HR Trainers
Please have a look at the below YouTube videos, which gives a detailed description of this programme and outcomes Supervisory Toolkit Improving Team Performance  
Course offered by: Situational HR Trainers
Overview: Purpose: The purpose of this qualification is to prepare a learner to: Plan, prepare for, coordinate, implement and evaluate learning programmes to achieve occupational trainee competence.
Course offered by: Jivesh Timmal

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