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Customer Service and Frontline
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The short course in Customer Service Excellence will provide you with a comprehensive understanding of how the roles, attitudes and interactions of customer service consultants ultimately shape your clients’ perception and value assessment of your organisation in presenting a unique product and/o
Course offered by: Continuing Education at University of Pretoria
The prompt collection of slow paying and overdue accounts is the heart of every business’ survival. In so doing, debt collectors have the difficult task of handling customers, coping with conflict, confrontation, negativity and rudeness.
Course offered by: VETTA Communication Pty Ltd
What is the cost of complaints to business? Complaints and problems dealt with positively win over customers and enhance the survival of the business. Complaints are however seen negatively resulting in poor handling.
Course offered by: VETTA Communication Pty Ltd
https://eskilzcollege.co.za/product/stress-management/   R345.00
Course offered by: Eskilz College
The eSkills for Entrepreneurs short course provides you with the opportunity to understand technology better and to see how technology can assist you in growing your business.
Course offered by: Continuing Education at University of Pretoria
The Online Course in eBusiness and eCommerce focuses on optimising customer relationship management in an online environment by examining eBusiness and marketplace models, eBusiness strategies, eMarketing and procurement in some detail.
Course offered by: Continuing Education at University of Pretoria
This course addresses the components of a customer centric approach which is based on the theory that the value chain begins with the customer and not the product. Unit Standard (ID: 118028, LEVEL 4 and 8 credits): Supervise Customer Service Standards.
Course offered by: Situational HR Trainers
This programme is customised with specific business related information per client DURATION: 5x 2-day sessions plus 1x individual presentation (11 days) TARGET AUDIENCE: New Employees OUTCOMES
Course offered by: Situational HR Trainers
This skills programme is aimed at people who interact with customers at the level where they are expected to be able to answer some customer queries and resolve customer complaints.
Course offered by: MSC Business College
This skills programme is intended for people working in a customer related- or service environment. This skills programme will develop a person’s ability to identify customer complaints and assist in the solving of a problem while finding possible solutions.
Course offered by: MSC Business College
This skills programme is aimed at learners who want to communicate effectively in any front line position. Learners will acquire the competency to determine the purpose of text, format and edit text and analyse text to determine the various values conveyed by the text.
Course offered by: MSC Business College
DURATION: 5x 2-day Rounds + 1x Presentation = 11 days UNIT STANDARD ALIGNMENT 118028: Supervise customer service standards 117877: Perform-one-to-one training on the job PURPOSE
Course offered by: Situational HR Trainers
Overview:  Learners acquiring qualification will be learning towards obtaining a national qualification or working within the logistical activities of a company in a management environment.   PROGRAMME OUTLINE: 
Course offered by: Jivesh Timmal
Overview: Wholesale and Retail Operations, addresses skills and competencies for enabling entry-level employment and positions. The qualifying learner will to access opportunities for further development and training in the specialised areas of Wholesale and Retail
Course offered by: Jivesh Timmal
PURPOSE OF THE UNIT STANDARD This unit standard will enable learners to demonstrate an understanding of retail products and services in the salon environment and to provide clients with the service required.
Course offered by: Hughes
National Diploma: Marketing Management
Course offered by: MSC Business College Kempton Park
Outline:   Auditing Fundamentals - Defining audits - Types of audits - Audit criteria - Audit strategies   Audit Teams - Auditor competencies - Team Communication - Team meetings
Course offered by: SRA SHE Solutions
Outline:   ISO 45001:2018 Occupational Health &Safety Management Series - Understanding the ISO Annex SL edition - Understanding the key management criteria within the ISO 45001:2018 series - Understanding the process approach  
Course offered by: SRA SHE Solutions
Outline: Introduction - Historical overview of 5 S - 7 Waste streams (lean management) - Streamlining processes - Benefits of the 5 S - Integration of the 5 S into SHEQ  
Course offered by: SRA SHE Solutions
Overview: Introduction to Six Sigma - The history of quality management - Foundations of Six sigma - Fundamentals of management - Opportunities and risks within quality - Key embedded management concepts within Six Sigma
Course offered by: SRA SHE Solutions
Workshop Outcome:
Course offered by: Omni HR Consulting
Health and Safety Induction videos serves to train and inform staff, visitors and contractors of the Hazardous processes, Hazardous material, noise zones or any potential hazards they may encounter while at work or during a visit to the site.
Course offered by: SRA SHE Solutions
Is you company Legally compliant with the Occupational Health and Safety Law and the respective regulations? SRA can assist with afforable Legal compliance Audits in your business. Legal Compliance done for:
Course offered by: SRA SHE Solutions
Clients may nominate the various courses that they wish to train their employees on. These courses are then developed or tailor made based on their operational risks. Courses are further aligned to Client Specific policies and procedures which may be included on the
Course offered by: SRA SHE Solutions
An international course based on the key criteria of the OHS Administration [USA]. Explore the world of Ergonomic Risk Factors; Cumulative Trauma Disorders; etc.
Course offered by: SRA SHE Solutions
Hospitality training has applications well beyond traditional service-orientated businesses. Customer service is the essence of the hospitality industry. Training for hospitality equips employees with tools to successfully manage conflict and adopt a client-centered attitude.
Course offered by: VETTA Communication Pty Ltd
4 Day - Work and Career Orientation Training Units Standards Title:
Course offered by: Imsimbi training
“I don't mind living in a man's world, as long as I can be a woman in it.” - Marilyn Monroe Who should attend?
Course offered by: The Mindspa Institute
This programme provides learners with a sound understanding of marketing and brand management principles.
Course offered by: Optimum Learning Technologies
Professional Office Administration
Course offered by: The Mindspa Institute
Customer Service and Telephone Etiquette Training Please click on the course for your region
Course offered by: POP Training and Consulting
This workshop is ideal for anyone who deals with customers. You will learn the best way to communicate and gain the confidence to handle tricky situations. Price includes your Manual, Certification, Stationery, Lunch and Refreshments.
Course offered by: Keybase Training Solutions - Pretoria
Gain the skills to best deal with customers. Learn how to handle difficult situations and keep your customers coming back time and time again. Price includes your Manual, Certification, Stationery, Lunch and Refreshments.
Course offered by: Keybase Training Solutions - Pretoria
“Etiquette means behaving yourself a little better than is absolutely essential.” Will Cuppy
Course offered by: The Mindspa Institute
This Unit Standard provides a broad introduction to customer services and includes both internal and external customers. The focus is knowledge, skills, values and attitudes in relation to the learner's own context and experience of the world of work.
Course offered by: Bconsult
Did you know that your customers and visitors to your company are influenced by the first impression they get of your front line staff and receptionist.
Course offered by: Bconsult
The telephone is often the first point of contact people will have with your organisation, and it is vital that you create and sustain the right business image and impression.
Course offered by: Keybase Computer Training - Benoni CC
About the programme:
Course offered by: False Bay FET College
Time: 8:30AM - 4:00PM Duration: 2 Days If you want your customers and colleagues to respect you, you need to have a professional approach to your business where people will feel they can trust you and they will get good service from you.
Course offered by: KZN Business Training Centre
Course Category: Front Line Duration: Half Day Time: 8:30am-12:00pm WHO SHOULD ATTEND Any individual whose home language is isiZulu and who comes into contact with potential or existing customers (both externally and internally) HOW YOU WILL BENEFIT
Course offered by: KZN Business Training Centre
Emotional Intelligence – what is it and why does it matter?
Course offered by: The Mindspa Institute
Customer Service and Telephone Etiquette
Course offered by: The Mindspa Institute
COURSE OVERVIEW
Course offered by: DEAL Training Consultants cc
This module covers the art of giving good service, body language, telephone manners, what to do when you can’t say no, how to get a difficult customer on your side and more
Course offered by: Boston City Campus Business College
PROGRAMME OVERVIEW
Course offered by: DEAL Training Consultants cc
This course is accredited by the Services Seta and covers unit standard 10052 at NQF level 5 and is worth 6 credits 1 Day course COURSE OUTLINE:  What is customer service?  Why do you work?  Determining your personal vision
Course offered by: Imsimbi training
This course is accredited by the Services Seta and material covers unit standards 10052 at NQF level 5 worth 6 credits. COURSE CONTENT:  Quality Management  Quality Management Definitions  Ten Dimensions of Service Quality
Course offered by: Imsimbi training

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