Consumer Protection Act
The Consumer Protection Act was enacted with the aim of ‘promoting a fair, accessible and sustainable marketplace for consumer products and services.’
The South African Consumer Protection Act outlines the key consumer rights, of which all South African consumers should be aware.
It is understood that the Consumer Protection Act has impacted both customers and business owners but Jonathan Goldberg highlights another dynamic that is often overlooked stating 'the Act must of necessity have a direct and material impact on the duties and obligations of employees and the employment relationship.'
The consumer protection act has empowered customers, who now have the right to expect safe, quality goods and services, and claim compensation for products and services that are not up to standard. But has this act led to the creation of the power-hungry consumer?
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