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Consumer Protection Act

The Consumer Protection Act which came into effect in April 2008, has far-reaching implications for motorists in the market for a used vehicle. But have things changed over the last five years? And do you know your rights in this regard?

It is understood that the Consumer Protection Act has impacted both customers and business owners but Jonathan Goldberg highlights another dynamic that is often overlooked stating 'the Act must of necessity have a direct and material impact on the duties and obligations of employees and the employment relationship.'

The consumer protection act has empowered customers, who now have the right to expect safe, quality goods and services, and claim compensation for products and services that are not up to standard. But has this act led to the creation of the power-hungry consumer?

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