Consumer Protection Act

The Consumer Protection Act which came into effect in April 2008, has far-reaching implications for motorists in the market for a used vehicle. But have things changed over the last five years? And do you know your rights in this regard?

It is understood that the Consumer Protection Act has impacted both customers and business owners but Jonathan Goldberg highlights another dynamic that is often overlooked stating 'the Act must of necessity have a direct and material impact on the duties and obligations of employees and the employment relationship.'

Are you and your employees clued-up on the latest Consumer Protection Act (CPA) guidelines? Business owners and front-line staff need intensive training to be comfortable with what their rights and obligations are to customers, as consumers become more knowledgeable about their right to safe, quality products and services.

The consumer protection act has empowered customers, who now have the right to expect safe, quality goods and services, and claim compensation for products and services that are not up to standard. But has this act led to the creation of the power-hungry consumer?

The Consumer Protection Act (CPA) is here.To stay. Businesses that ignore the regulations set out in this act will soon struggle to wake up from an ever- looming consumer rights nightmare. CPA advisor Janusz Luterek shares his thoughts on this potential crisis.


Businesses making a turnover of over R3 million will not be protected by the Consumer Protection Act, says Trade and Industry Minister Rob Davies.

The Consumer Protection Act comes into effect in October 2010. In preparation, the Department of Trade and Industry will host special workshops this week in the communities of Mashishing, formerly Lydenburg, and Bushbuckridge in Mpumalanga .

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