Economy

Globally popular collective bargaining can invigorate a workforce to withstand market volatility and financial uncertainty while addressing issues of complexity.

Michael Gullan provides solutions on how organisations can foster a high-performance culture while mitigating burnout and stress on their management teams.

If your business has to deal with frequent tax penalties, compliance fines and legal disputes, it may be time to consider outsourcing your payroll to a professional payroll bureau.

A good customer experience (CX) has a delicate balance between relevance and respect, data precision, and human empathy. Thanks to advancements in cloud technologies and artificial intelligence, additional opportunities are created to use CX and drive new business growth.

In the fast-paced world of contact centres, where every interaction is an opportunity to sell and foster customer loyalty, self-discipline emerges as a game-changer. Jacqueline van Rooijen, a leading sales strategist, emphasises its transformative power. 

Working with money is a stressful task doesn’t matter if it applies in business or personal capacity. We often look at the amount of income we earn and dread if it will be enough to cover the monthly expenses, especially if your income does not adjust according to rising inflation and interest rates.

Sectors that are heavily dependent on precise project management, robust working conditions, and synchronised interaction between front- and back-end systems are progressing because these functions fall within the scope of construction management software (CMS).

Business expert Dr Erika Zeelie, Deputy Head of Faculty: Commerce at The Independent Institute of Education, says that hospitality helps a business go beyond the transactional exchange of goods and services – and with consumer expectations of service levels currently at an all-time high, hospitality in business has become a competitive edge that can’t be ignored.

The article below counters the misperception that eLearning is primarily used for onboarding, product training, compliance, and other internal processes. eLearning is being used with great success to amp up sales professionals, who are the lifeblood of most organizations.

Lisk & CV Labs Africa unveil VC Curated Blockchain Incubation Hub to empower blockchain entrepreneurs across Africa.

In the rapidly evolving landscape of artificial intelligence (AI), myths and misconceptions often cloud the public's understanding of what AI is truly capable of and how it impacts our daily lives.

Companies are faced with challenges every day. As technology continue to evolve at the speed of light, companies are forced to keep up or get left behind. Inflation rates, employee burnout, competitors, customer services are all examples of issues companies face.

Every year billions are spent on training and skills programmes for South Africa’s youth. The challenge is that while they teach tens of thousands of youth new skills, they don’t necessarily create a clear path into actual jobs.

New vehicle sales in South Africa continue to impress despite the challenging economic climate. Figures released by the National Association of Automobile Manufacturers of SA (Naamsa) for June 2023 show that 46 810 units were sold – a 14% increase compared to the same month last year.

The repayment of high-interest loans to unscrupulous moneylenders is a serious problem for many South Africans. Some borrowers even take on additional credit to pay off previous loans, and subsequently become trapped in a downward spiral of debt.

The recent increase in interest rates to a 14-year high will impact our pockets in many ways, from home loans and credit card debt to savings and investments.

There are many advantages to having a store card, but you need financial discipline to use it responsibly. 

Many South Africans face the prospect of a tough 2023. Inflation is the highest it has ever been, and the repo rate has steadily risen with more increases expected in the near future.

The scramble for businesses to digitalise for better customer reach or to improve internal process efficiencies, is creating a new set of cyber security risks that many companies are not prepared for - or even aware that they exist in some cases. 

Gartner defines the concept of finance-first as one that allows for the organisation to transform its enterprise resource planning (ERP) platform with purpose. With a focus on improving how the business manages its insights and strategises its overall modernisation.