Customer Service Training

Customer service training is a vital part of any business and can ultimately be what either makes the business a success or marks it as a failure. Frustrated or unhappy consumers can have a negative impact on your business operations.

Regardless of the nature of your company’s business, it is so important to adopt the right strategies to better the quality of customer service. Customer Service Training provides the skills to ensure customer satisfaction with a product or service before, during and after the customer's requirements are met.

Customer Service Training Courses South Africa
Customer Service Training Courses South Africa
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Articles on Customer Service

Retail employees are on the front lines of the battle ground – their abilities to take care of customers are often the difference between success and failure.

Lets face it, Customer Relationship Management (CRM) is now a buzz word and the space has become cluttered and somewhat over traded.

What is it that makes one company stronger than its rivals? Is there a checklist of
factors that can be used to benchmark your firm? According to Aki Kalliatakis effective
customer management comes down to five broad strategic steps.

Although the customer isn’t always right they do have the power to make or break a
reputation, and good customer service forms the basis of a successful business to
consumer organisation.

Our society is moving from a service economy to an Experience Economy. The
industrial economy and the service economy brought a whole new range of products
and services that didn?t exist before.

Trevor Noah, in his latest show It's My Culture, cracks jokes about how
angry, hostile frontline staff is common-place in South Africa. While the
situations he jokes about make great material for comedy, it certainly reflects
badly on what has become thorns in the side of business.

Easter - the time for unwrapping little treats - is ideal for hatching a customer
service revival across our retail and service sectors. But how many businesses
will get cracking on service improvements?

Customer service is not only the backbone of any company; it is also the
benchmark with which clients determine if their needs were met. ATG offers
some insight into the customer service experience.

If you think customers were fussy in 2013, wait until you see what?s coming in
2014 says Aki Kalliatakis. A survey reveals that customers are becoming more
impatient and dissatisfied with the service they receive.

Being a customer service focused organisation is the single best way to
maintain and grow your business in the face of competition. Chris Herzov,
points out three things neither you or your employees should do when
dealing with your customers.

It is becoming increasingly difficult for companies to stand out amongst an
increasingly crowded and competitive market. Packaging your product has always
been and continues to be important however giving the customer a unique experience
should be added to this.

Building customer loyalty starts with ensuring a good fit between the customer’s needs and the company’s capabilities, and continues with good customer relationship management. Dr Gerhard van Wyk shares his insights on how to interact with clients.

Customer's who put up a fuss at every turn are in some instances more valuable than those who silently accept poor service and slip away without a word of complaint, never to be seen again. Clive Price speaks about the importance of learning from dissatisfied consumers.

It is sometimes referred to as a soft skill, but it certainly proves very hard for most companies to get it right! Good customer service starts with recognising customer needs, before meeting or surpassing them. As an expert in the area, Des Squire has some useful guidelines to help us get this right.

Achieving a high level of customer satisfaction requires loan officers or agents to effectively manage the customer experience.