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The UCT Graduate School of Business is launching a landmark programme to address a key skills shortage in middle to senior management in the South African Business Process Outsourcing and Contact Centre industry. The skills shortage has been identified in recent research studies on the local industry.

From next year the majority of programmes presented by Damelin will be aligned with the National Qualifications Framework (NQF). This will ensure that the specific skills required by industries and commerce are consistently provided and should reduce the need for graduated students to gain experience before they become fully contributing members of the economy.

Government is hoping to get Telkom's 'buy-in' on the massive opportunities afforded by Business Process Outsourcing, or BPO. Trade and Industry Minister Mandisi Mpahlwa announced this week that the high costs of telecommunications mitigated against the plans to establish South Africa as a key international location for the burgeoning international call centre industry.

Jules Newton, MD of Avocado Vision, has won this year?s prestigious Emerging Leader of the Year Award, presented by Unisa?s Centre for Business Management. Newton received the award at the same time as Primedia?s Terry Volkwyn was awarded Boss of the Year, prompting the competition?s organisers to note that it is particularly interesting that both Award winners are women this year.

DYNA Training scooped the navigation award for the best provider of skills programmes from a field of more than 1000 providers at the recent Services Seta National Conference. "It is fantastic to be recognised now by the Services Seta for our contribution to skills development!' says MD Roland Innes.

Deputy President Phumzile Mlambo-Ngcuka has cited the high cost of telephone calls in South Africa as the biggest challenge facing the country in its quest to become a leading global destination for business process outsourcing (BPO). Speaking in Parliament, she described the high cost of telephone calls as a "deal-breaker'.

Delegates attending a workshop in Midrand have agreed on a new structure for the South African National Aids Council (Sanac) to make it a more efficient, effective and representative body. Sanac is a multi-stakeholder body tasked with advising government on issues relating to HIV and Aids, such as the comprehensive plan, accessing and coordinating funding proposals as well as monitoring funding allocations.

Reusable Objects, a subsidiary of the Riverbend Learning Group, has been awarded the Armscor CEO Award for its outstanding contribution to developing a sustainable, blended learning programme, utilising an online, solutions-driven approach that facilitates an effective and speedy skills transfer to Armscor employees.

"Occupational Health and Safety in the work place is an important aspect of business and cannot be dealt with in isolation. We must improve all our efforts to save human life in the workplace,' said Labour Minister Membathisi Mdladlana, addressing a two-day conference on workplace safety.

As part of an ongoing drive by the Department of Labour to make workplaces safer, Minister Membathisi Mdladlana will deliver the keynote address at the national conference on Occupational Health and Safety (OHS). The event will take place on 31 October, following a number of workplace accidents which received media attention this year.

Minerals and Energy Minister Buyelwa Sonjica has expressed concern at life-threatening conditions in the country?s mines. This follows a tragic accident at the Tau Tona mine of the AngloGold Ashanti in Carltonville in the North West.

The Department of Labour has handed over the long awaited Sasol Report to the National Prosecuting Authority, Labour Minister Membathisi Mdladlana has said. This follows the probe by inspectors in the department's occupational health and safety unit.

Professor Frank Horwitz, Director of the GSB, has been appointed to a second term as head of the School, it was announced earlier this month. Looking forward, Professor Horwitz said that strong attention would be given to consolidating the GSB?s achievements to date, building the business of the School further, and strengthening its position nationally and internationally.

Understanding how and where spreadsheets are used in a company and enforcing the required control processes related to their handling is a key part of management's assessment of the effectiveness of its internal control over financial reporting. Miricle Solution's Adrian Miric explains.

The Economist MBA rankings has place Henley at number two in the UK. Principal Chris Bones said "This is a real recognition of the strength of the learning and personal development experience at Henley. Beating schools such as Wharton, MIT, INSEAD, LBS and Oxford is a significant accolade and real credit must go to Professor Susan Foreman and her team.

The UCT Graduate School of Business (GSB) is launching a brand new programme that gives senior managers the tools to get actively involved in ensuring projects are designed and executed to achieve the maximum benefits and value for their customers and key stakeholders.

Training provider Call the Rain has been involved in skills training since 2001 and helps learners to communicate and facilitate small group discussion around the difficult subject of HIV/AIDS. Nicolene Rose-Innes explains that more than 60% of the learners who complete their accredited training programme are promoted or develop community development projects on completion.

A company?s approach has everything to do with the success of IT security training and skills development says Christo van Staden, director of Carrick Holdings, a local provider of security solutions, training and consulting services.

On-Site Training has been selected as the preferred training provider to provide end-user training to the R.M. Group's clients on their relationship management tool called R-mailT. "It is a fantastic product and we believe it will do exceptionally well in the market."

The Department of Labour has instituted investigations into circumstances surrounding the death of construction worker in the North West. Emmanuel Okakanyeng (40) died last week, after falling from the mudguard of a tractor he was traveling on.

The UCT Graduate School of Business will run an innovative course this October that tackles a problem common in the world of business: the gap between strategy and implementation. The Strategic Leadership Coaching course was launched earlier this year and has garnered very positive feedback from the senior business leaders who attended.

Faculty Training Institute (FTI) has launched a Saturday version of its popular Diploma in Business Analysis course. The Saturday programme, which will fast-track its normal 6-month course into an intensive 4-month experience, is primarily aimed at contractors and consultants who prefer to attend training outside of normal working hours.

The tried and tested study technique of mind mapping is being incorporated by Foster-Melliar into their training courses, making every possible effort to aid and support students on their path to success in the tough ITIL training sector.

The families of two security guards mauled to death by lions at a Free State game farm last month, have received their compensation payments from the Compensation Fund. Jacob Ntinyane Poo and Motlalentoa Ben Tats were on duty at the Farm Game Lodge outside Henneman when the two animals attacked them.


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