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Call centres can be described as the cornerstones of the ICT sector and a great starting place for young people who are interested in pursuing a career in IT. Dr Madelise Grobler talks about the need to prepare and equip non-graduates for this dynamic industry.

The level of etiquette demonstrated by employees contributes significantly to the business image as it affects relations with customers, other businesses and staff. In fact every stakeholder group is impacted by business etiquette or the lack thereof.

The proposed 7 step programme for artisans presented by Higher Education and Training Deputy Minister Prof Hlengiwe Mkhize is set to become a fundamental part of the department?s strategy to further develop and assist artisans in the country.

If you can identify a product that is produced particularly well in your country, but does not yet exist in a country where it will be demanded, this provides a perfect business opportunity. Pierre Heistein talks about the purpose and benefits of trade.

The planning and execution of important events demands meticulous attention to detail and places great responsibility on the person or company engaged to manage them. Peta Daniel provides some pointers to producing the perfect event.

Rising pressures within inbound call centres to answer more calls in less time can sometimes outweigh the need to effectively assist customers. Follow these tips if you prize quality over quantity.

The welding profession offers many career opportunities to hard working, skilled labourers but the correct training for potential welders is an essential part of achieving a succesful career.

Business operators have to sustain the highest levels of activity, with minimal impact on resources and this has helped to spur interest in virtualisation. Robert Sussman speak about this growing trend.

Dwindling job security and a rising cost of living is prompting more people to seriously consider the viability of starting their own business. But is a home-based business in fact a smart move? Greg Evans says evaluating your potential business needs is the first step to answering that question.



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