1.. CUSTOMER SERVICE EXCELLENCE
The perfect course for all client facing staff and employees dealing with people needing to have a professional business approach and etiquette.
• Understanding Customer Service
• Focusing on the Customer
• Handling Complaints
• Delivering Excellent Customer Service on the Telephone
• Coping with Stress
• Going the Extra Mile!
The course is adaptable to all levels of staff - Different dates and venues available - On-site training optional.
Course presented nationwide!
US Aligned: 7789 NQF: 4 CREDITS: 8
Duration and Methodology: adaptable over 2 or 3 days, outcomes based facilitated training for groups or individuals, practical and work based
Please contact me for more details