Assertiveness is the ability to express one’s feelings and assert one’s rights while respecting the feelings and rights of others. Assertive communication is appropriately direct, open and honest, and clarifies one’s needs to the other person. Assertiveness comes naturally to some, but is a skill that can be learned. People who have mastered the skill of assertiveness are able to greatly reduce the level of interpersonal conflict in their lives, thereby reducing a major source of stress.
Lesson 1: Assertiveness and own behavior
Lesson 2: Justifying behavior
Lesson 3: Responsibilities and solutions
Lesson4: Rights responsibilities and leadership
Lesson 5: Self confidence and assertive communication