***CUSTOMER SERVICE EXCELLENCE***

The perfect course for all client facing staff and employees dealing with people needing to have a professional business approach and etiquette.

• Understanding Customer Service

• Focusing on the Customer

• Handling Complaints

• Delivering Excellent Customer Service on the Telephone

• Coping with Stress

• Going the Extra Mile!

The course is adaptable to all levels of staff - Different dates and venues available - On-site training optional.

Course presented nationwide!

US Aligned: 7789 NQF: 4 CREDITS: 8

Duration and Methodology: adaptable over 2 or 3 days, outcomes based facilitated training for groups or individuals, practical and work based

Please contact me for more details

Additional Course Info: 

Contact Details

Contact Person: 

ATG College - 011 394 1383
Course Details

Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

Course Duration: 

2 Days

Cost: 

On request

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