***Reception Skills 2024***


This is the ideal course for client facing staff that needs to acquire reception, switchboard and customer care skills.

Module 1: Reception
The Importance of the Receptionist
Qualities of an Efficient Receptionist
Dealing with People
Dealing with Visitors
The Reception Area
Dealing with Difficult Situations

Module 2: Switchboard
Types of Apparatus
Handling and Care of Apparatus
Dealing with Numerous Lines

Module 3: Telephone
Telephone Communication
Telephone Techniques
Professional Telephone Manners
Taking Messages

Contact Details
Contact Person:
Academy Training Group - 011 394 1383
Contact Email:
kempton [at] academytraining.co.za
Course Details
Course Duration:
3 Days
Course Delivery Method:

E-learning E-learning

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

On Demand On Demand

On request




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