***Reception Skills 2024***
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This is the ideal course for client facing staff that needs to acquire reception, switchboard and customer care skills.
Module 1: Reception
The Importance of the Receptionist
Qualities of an Efficient Receptionist
Dealing with People
Dealing with Visitors
The Reception Area
Security
Dealing with Difficult Situations
Module 2: Switchboard
Types of Apparatus
Handling and Care of Apparatus
Dealing with Numerous Lines
Module 3: Telephone
Telephone Communication
Telephone Techniques
Professional Telephone Manners
Taking Messages
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