Receptionist/Switchboard/Customer Care

This is the ideal course for client facing staff that needs to acquire reception, switchboard and customer care skills.

Module 1: Reception

The Importance of the Receptionist

Qualities of an Efficient Receptionist

Dealing with People

Dealing with Visitors

The Reception Area

Security

Dealing with Difficult Situations

Module 2: Switchboard

Types of Apparatus

Handling and Care of Apparatus

Dealing with Numerous Lines

Module 3: Telephone

Telephone Communication

Telephone Techniques

Professional Telephone Manners

Taking Messages

Contact Details

Contact Person: 

Pieter Vermaak
Course Details

Course Delivery Method: 

Presented Courses

Course Duration: 

2 DAYS

Cost: 

R2 150 incl. all