National Certificate: Generic Management: Customer Management

This accredited qualification is ideal for junior to middle facilities management staff who want to gain a solid foundation in leadership, management and customer service management principles and concepts.  The programme consists of seven contact modules offered in a facilitated classroom environment that include formative and summative assessments that are submitted for each module via our Afroteq online training portal.  Regular contact sessions with the facilitators ensure that a steady momentum is maintained to support and motivate the delegate to full completion. 

 Upon completion of all modules and subject to the submission of all formative and summative assessments, Services SETA, the assuring body, will register the delegate’s results on the National Learners’ Records Database, these results remain a lifelong achievement for all delegates to further their careers.

Endorsements: SSETA, SAFMA

 

Contact Details

Contact Person: 

Marvin Kimani
Contact: Afroteq Academy
Course Details

Unit Standard: 

59201 LP60273

NQF Level: 

Level 5

Credits: 

163

Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

12 months (35 contact days)

Cost: 

R35 000.00

Course fee Includes: 

• All training material for the relevant training programme • PowerPoint presentation with audio voice over (unavailable for download) • An introduction clip to the online training programme covering the programme outcomes • Specific key concepts in each

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