The purpose of this qualification is to develop learners with the requisitecompetencies against the skills profile for the systems support career path.The overarching aim is to develop a broader base of skilled ICT professionalsto underpin economic growth.
The qualification may be acquired in the traditional way of formal study as well as in the workplace, through learnerships. Acquiring the qualification through learnerships has the potential of addressing the problems of the past, where newly qualified people getting into the industry struggled to get employment,becausetheywere required to have practical experience. The workplace experience can now be gained while acquiring the qualification through the various learnership schemes that are planning to use this qualification.
A qualifying learner at this level will be a well-rounded IT professional building on foundational technical skills acquired at NQF level 4, via theNational Certificate in IT Technical Support or equivalent. This qualification is expanding the specialization(s) started at NQF level 4 into the core field of networking and support, with further specialization(s) into IT Support fields or in any other related vertical or enabled markets.