Customer Service Training (1 Day)

MODULE 1

  • Communication
  • Body Language
  • Voice Tonality
  • Verbal Communication
  • Interpersonal Skills
  • Your Attitude and your Job
  • Listening Skills
  • Listening Skills
  • Listening Characteristics
  • How do you rate as a Listener
  • Listening Barriers
  • How to handle an irate/angry client

MODULE 2

  • Customer Service
  • What is Service?
  • Tips for Improved Customer Service
  • Tele-Excellence

MODULE 3 

Role-plays to determine correct communication styles and to ascertain that learning has happened.

Contact Details

Contact Person: 

Carrol October
Course Details

Course Delivery Method: 

Presented Presented Courses

Course Duration: 

1 day

Cost: 

R1200 per delegate

Course fee Includes: 

Manual, Tea/Coffee and Finger Lunch