CBM Training - Future Skills for 21st Century Secretaries and PAs

The fourth industrial revolution is underway and it will have an impact on the jobs that we do, and the skills that we need to perform them. Every wave of new technologies creates more jobs but also changes the way that current jobs are performed. Your continued success depends on your ability to embrace new technology and to adapt to an ever-changing working environment.

This 2-day programme will unpack what the future holds, and how the Secretarial role will develop over the next 10 years. It will also equip you with a host of practical skills and techniques that will enable you to provide critical support to your manager and team and ensure that you future-proof your career by adapting to the changes happening around you.

In your role, your ability to learn and adapt to change will enable you to thrive in the ever-changing business environment. By attending this event, you will avoid being left behind and will keep your skills and experiences relevant, ensuring that you stay ahead of the curve.

Your comprehensive programme includes:

* Understanding the 4th Industrial Revolution and the impact that issues like “Big Data” and “Automation” will have on the skills you need to fulfil your role
* Identifying the most important skills that you should focus on developing which will help you to “future-proof” your career and position
* Looking at the impact of flexible working environments, and how you can be effective in your role even if your executive is working remotely, without having to work 24 hours a day
* Handling critical conversations across borders and cultures successfully using emotional intelligence to achieve your desired outcomes and ensure your professional success
* Exploring new technological and IT skills that you need to master to enable you to adapt to the virtual world of the future
* Highlighting the key collaborative, creative and critical thinking “21st Century” Skills you need to be competent to survive and flourish in the workplace of the future
* Building stable, emotionally intelligent relationships and networks to ensure better teamwork with your boss and colleagues at work, considerate and influential

This course is available as both a blended training option (online) and classroom training option. The price varies dependent on the training option chosen:
Classroom – R 6 675 Ex VAT
Blended – R 4 100 Ex VAT

Please feel free to contact us for more information or to enquire about possible course dates.

Contact Details

Contact Person: 

Course Details

Course Delivery Method: 

Blended Blended

In Class In Class

On Demand On Demand

Course Duration: 

2 Days


From R 4 100 Excl VAT