Communicating Assertively - US 9506,C4,L4, BBBEE Category E

Today’s business environment demands effective relationships with colleagues and clients. Communicating assertively and resolving conflict are some of the skills needed to succeed in business.

COURSE OBJECTIVE
To understand the pitfalls of interpersonal relationships and to learn how to communicate assertively and resolve conflict.

COURSE CONTENT

SELF AWARENESS 

  • Initial perceptions 
  • Attitde to self/others
  • Individual Profiling
  • How to Give + Recieve Feedback   

 INTERPERSONAL SKILLS

  • Barriers to good communication
  • Transactional analysis
  • Body Language
  • How to give and recieve feedback

ASSERTIVENESS 

  • Assertive behavior - individual assessment
  • Assertive behavior vs aggressive/submissive behaviour
  • Why Aggressive/submissivebehaviour?
  • How to be more assertive                                                                        

CONFLICT

  • What courses conflict?
  • Individual conflict strategies
  • Steps in conflict resolutions
  • Conflict Resolution Role Plays

    WRITTEN ASSIGNMENTS
    Individual written assignments must be submitted two weeks after completion of the course. The assignments test the learner’s ability to implement what has been learnt on course and focus on all aspects of conflict resolution and assertive behavior.
    These assignments are part of the summative assessment process.

INDIVIDUAL LEARNING OUTCOMES - ALIGNED TO SPECIFIC OUTCOMES

At the conclusion of this course, learners will be able to:
 Identify and understand other people's communication styles.
 Implement appropriate steps to deal with conflict situations.
 Understand the difference between assertive, aggressive + submissive behaviours.
 Draw up individual Action Plans for the future.

ASSESSMENT CRITERIA  AND METHODOLOGY
 Participation in class discussions and exercises
 Completion of a Portfolio of Evidence
 Completion of Individual Action Plans at the end of each Module
 Participation in role plays
 Completion of required written assignments.

 

Contact Details

Contact Person: 

Cheryl Carter
Course Details

Unit Standard: 

9506

NQF Level: 

Level 4

Credits: 

4

Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

Presented Presented Courses

In House In-House

Course Duration: 

Three Days

Cost: 

DURBAN R2 100.00 RICHARDS BAY R2 000 per day per person

Course fee Includes: 

All Assessment & Moderation Costs; All Course Notes & Manuals; Certification & Issuing of SoR’s; Extensive Written Feedback; Venue Costs - Including Meals

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