Communicating Assertively - US 9506,C4,L4, BBBEE Category E

At the conclusion of this course, learner will be able to:

  • Identify and understand other people's communication styles.
  • Implement appropriate steps to deal with conflict situations.
  • Understand the difference between assertive, aggressive and submissive behaviours.
  • Draw up individual Action Plans for the future.
Contact Details

Contact Person: 

Cheryl Carter
Course Details

Unit Standard: 


NQF Level: 

Level 4



Course Duration: 

Three Days


R2 000.00 per day per person

Course fee Includes: 

All Assessment & Moderation Costs; All Course Notes & Manuals; Certification & Issuing of SoR’s; Extensive Written Feedback; Venue Costs - Including Meals