Communicating Assertively - US 9506,C4,L4, BBBEE Category E

Today’s business environment demands effective relationships with colleagues and clients. Communicating assertively and resolving conflict are some of the skills needed to succeed in business.

COURSE OBJECTIVE
To understand the pitfalls of interpersonal relationships and to learn how to communicate assertively and resolve conflict.

COURSE CONTENT

SELF AWARENESS                           INTERPERSONAL SKILLS
 Initial perceptions                            Barriers to good communication.
 Attitude to self/others                      Transactional analysis
 Individual Profiling                           Body Language
 How to Give + Receive Feedback

ASSERTIVENESS                                                             CONFLICT
 Assertive behaviour – individual assessment.                What causes conflict?
 Assertive vs aggressive/submissive behaviour              Individual conflict strategies
 Why aggressive/submissive behaviour?                        Steps in conflict resolution
 How to be more assertive                                              Conflict Resolution Role Plays

WRITTEN ASSIGNMENTS
Individual written assignments must be submitted two weeks after completion of the course. The assignments test the learner’s ability to implement what has been learnt on course and focus on all aspects of conflict resolution and assertive behavior.
These assignments are part of the summative assessment process.

INDIVIDUAL LEARNING OUTCOMES - ALIGNED TO SPECIFIC OUTCOMES

At the conclusion of this course, learners will be able to:
 Identify and understand other people's communication styles.
 Implement appropriate steps to deal with conflict situations.
 Understand the difference between assertive, aggressive and submissive behaviours.
 Draw up individual Action Plans for the future.

ASSESSMENT CRITERIA  AND METHODOLOGY
 Participation in class discussions and exercises
 Completion of a Portfolio of Evidence
 Completion of Individual Action Plans at the end of each Module
 Participation in role plays
 Completion of required written assignments.

 

Contact Details

Contact Person: 

Cheryl Carter
Course Details

Unit Standard: 

9506

NQF Level: 

Level 4

Credits: 

4

Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

Presented Presented Courses

In House In-House

Course Duration: 

Three Days

Cost: 

R2 000.00 per day per person

Course fee Includes: 

All Assessment & Moderation Costs; All Course Notes & Manuals; Certification & Issuing of SoR’s; Extensive Written Feedback; Venue Costs - Including Meals

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