Customer Excellence L4, BBBEE(F)

 

INDIVIDUAL LEARNING OUTCOMES

 

At the conclusion of the course, learners will be able to:

  • Understand the service excellence process
  • Implement a method of dealing with difficult people professionally
  • Communicating with the customer over the phone
  • Realise that attitude and approach are the crux to effective customer service

 

 

Contact Details

Contact Person: 

Cheryl Carter
Course Details

NQF Level: 

Level 4

Course Duration: 

One Day

Cost: 

R2 000.00 per day, per person excluding vat

Course fee Includes: 

All Assessment & Moderation Costs; All Course Notes & Manuals; Certification & Issuing of SoR’s; Extensive Written Feedback; Venue Costs - Including Meals

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