Customer Excellence L4, BBBEE(F)

Customers are our source of income and yet we treat them with such indifference, rudeness and apathy.  To succeed and grow in business, we need to put our customers first and we must learn to treat them accordingly.


To make learners aware of the importance of customer service – both internally and externally.


  • Introduction to Customer Excellence
  • Service Excellence
  • Attitudes to practice / avoid
  • The internal customer
  • Handling difficult situations with assertiveness – telephonically or face to face
  • Customer Expectations


 At the conclusion of the course, learners will be able to:

  • Understand the service excellence process
  • Implement a method of dealing with difficult people professionally
  • Suggest ways in which to improve customer service in their organisation
  • Identify ways in which to manage and retain customers
  • Realise that attitude and approach are the crux to effective customer service


  • Participation in role plays, class discussions and exercises
  • Completion of a Portfolio of Evidence Workbook
Contact Details

Contact Person: 

Cheryl Carter
Course Details

NQF Level: 

Level 4

Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

Presented Presented Courses

In House In-House

Course Duration: 

One Day


R2 000.00 per day, per person excluding vat

Course fee Includes: 

All Assessment & Moderation Costs; All Course Notes & Manuals; Certification & Issuing of SoR’s; Extensive Written Feedback; Venue Costs - Including Meals