Many ‘experienced’ supervisors have difficulty motivating and leading their people to achieve greater results. They lack either the knowledge or the skills to lead teams and this often results in a demotivated and directionless team.
To equip supervisors and team leaders with the skills needed to manage and lead their team to achieve results.
- Understanding the difference between managing and leading.
- The role and responsibilities of the Supervisor.
- Key Performance Areas.
- Goal setting and Delegation.
- What motivates people?
- Getting commitment.
- Building the team.
- Effective communication.
INDIVIDUAL LEARNING OUTCOMES
At the conclusion of this course, learners will be able to:
- Identify when they should manage and when they should lead
- Set goals as well as give clear instructions
- Identify their own KPA’s
- Understand what motivates people
- Understand the importance of delegation and giving feedback
Learners are assessed by means of individual and group exercises, participation during group discussions and case studies.
Portfolio of Evidence work and Individual Action Plans commit the learner to self-development and growth.
Training sessions are presented in an informal manner and individuals are encouraged to
participate. Sharing of individual work experiences and knowledge helps learners understand the complexity of the business and how to deal with different situations. Case studies, role-plays and management simulations support learning points. Facilitators guide learners to individual awareness and self-discovery is encouraged and supported.