Understanding Emotional Intelligence - US 252031, C4, L5, BBBEE Category E

Simply being able to implement processes and procedures is not enough in business today. A person’s ability to interact with others, build relationships and react appropriately to different situations is what will ensure success and respect in today’s business world.

Understanding the role emotional intelligence plays in interpersonal and intrapersonal relationships in life and work situations will greatly enhance a person’s ability to communicate effectively with everyone.

COURSE OBJECTIVE
Understanding EQ and the impact it has on individual lives

COURSE CONTENT
EQ
What is EQ?
Understanding the concepts and principles of EQ
Understanding the EQ brain

APPLYING EQ
Self awareness, self assessment and self management
Developing social skills, learning to empathise and be sensitive to others
Self motivation

THE EQ LEADER
Leadership and EQ
Getting rid of negativity
Learning to negotiate to the benefit of all
Giving feedback and listening appropriately
Working with difficult people
Building a balanced and emotionally mature team

INDIVIDUAL LEARNING OUTCOMES – ALIGNED TO SPECIFIC OUTCOMES
At the conclusion of this course, learners will be able to
Understand the importance EQ plays in everyday life
Implement EQ in their interactions with people
Assess their individual styles and approaches

ASSESSMENT CRITERIA AND METHODOLOGY
Full participation in individual and group exercises, discussions and role plays
Completion of Portfolio of Evidence work at the end of each Module
Completion of a Summative post course presentation/assignment on EQ

ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.
Course is conducted in English - Grade 12 level.

Contact Details

Contact Person: 

Cheryl Carter
Course Details

Unit Standard: 

252031

NQF Level: 

Level 5

Credits: 

4

Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

Presented Presented Courses

In House In-House

Course Duration: 

2 Days

Cost: 

R2 100.00 per person per day Ex VAT

Course fee Includes: 

All Assessment & Moderation Costs; All Course Notes & Manuals; Certification & Issuing of SoR’s; Extensive Written Feedback;Venue Costs - Including Meals

Advertisement