Simply being able to implement processes and procedures is not enough in business today. A person’s ability to interact with others, build relationships and react appropriately to different situations is what will ensure success and respect in today’s business world.
Understanding the role emotional intelligence plays in interpersonal and intrapersonal relationships in life and work situations will greatly enhance a person’s ability to communicate effectively with everyone.
Understanding EQ and the impact it has on individual lives
What is EQ?
Understanding the concepts and principles of EQ
Understanding the EQ brain
Self awareness, self assessment and self management
Developing social skills, learning to empathise and be sensitive to others
THE EQ LEADER
Leadership and EQ
Getting rid of negativity
Learning to negotiate to the benefit of all
Giving feedback and listening appropriately
Working with difficult people
Building a balanced and emotionally mature team
INDIVIDUAL LEARNING OUTCOMES – ALIGNED TO SPECIFIC OUTCOMES
At the conclusion of this course, learners will be able to
Understand the importance EQ plays in everyday life
Implement EQ in their interactions with people
Assess their individual styles and approaches
ASSESSMENT CRITERIA AND METHODOLOGY
Full participation in individual and group exercises, discussions and role plays
Completion of Portfolio of Evidence work at the end of each Module
Completion of a Summative post course presentation/assignment on EQ
ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.
Course is conducted in English - Grade 12 level.