Barriers to good communication.
Attitude to self/others
Assertive behaviour – individual assessment.
Assertive vs aggressive/submissive behaviour
Why aggressive/submissive behaviour?
How to be more assertive
What causes conflict?
Individual conflict strategies
Steps in conflict resolution
Individual written assignments must be submitted two weeks after completion of the course. The assignments test the learner’s ability to implement what has been learnt on course and focus on all aspects of conflict resolution and assertive behaviour.
These assignments are part of the summative assessment process.
INDIVIDUAL LEARNING OUTCOMES - ALIGNED TO SPECIFIC OUTCOMES
At the conclusion of this course, learners will be able to:
Identify and understand other people's communication styles.
Implement appropriate steps to deal with conflict situations.
Understand the difference between assertive, aggressive and submissive behaviours.
Draw up individual Action Plans for the future.
ASSESSMENT CRITERIA AND METHODOLOGY
Participation in class discussions and exercises
Completion of a Portfolio of Evidence
Completion of Individual Action Plans at the end of each Module
Participation in role plays
Completion of required written assignments.
ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.
Course is conducted in English - Grade 12 level.