Communicating Assertively - US 9506,C4,L4, BBBEE Category E

COURSE CONTENT

SELF AWARENESS
Barriers to good communication.
Attitude to self/others
Body Language

INTERPERSONAL SKILLS
Transactional analysis
Initial perceptions

ASSERTIVENESS
Assertive behaviour – individual assessment.
Assertive vs aggressive/submissive behaviour
Why aggressive/submissive behaviour?
How to be more assertive

CONFLICT
What causes conflict?
Individual conflict strategies
Steps in conflict resolution

WRITTEN ASSIGNMENTS
Individual written assignments must be submitted two weeks after completion of the course. The assignments test the learner’s ability to implement what has been learnt on course and focus on all aspects of conflict resolution and assertive behaviour.
These assignments are part of the summative assessment process.

INDIVIDUAL LEARNING OUTCOMES - ALIGNED TO SPECIFIC OUTCOMES

At the conclusion of this course, learners will be able to:
Identify and understand other people's communication styles.
Implement appropriate steps to deal with conflict situations.
Understand the difference between assertive, aggressive and submissive behaviours.
Draw up individual Action Plans for the future.

ASSESSMENT CRITERIA AND METHODOLOGY
Participation in class discussions and exercises
Completion of a Portfolio of Evidence
Completion of Individual Action Plans at the end of each Module
Participation in role plays
Completion of required written assignments.

ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.
Course is conducted in English - Grade 12 level.

Contact Details

Contact Person: 

Cheryl Carter
Course Details

Unit Standard: 

9506

NQF Level: 

Level 4

Credits: 

4

Course Delivery Method: 

Presented Presented Courses

Course Duration: 

Three days

Cost: 

R6 000.00 for 3 days training excluding VAT

Course fee Includes: 

Fees include all manuals, meals, assessment and moderation and learner registration costs.

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