Customer Excellence - L4, BBBEE Category F

Customers are our source of income and yet we treat them with such indifference, rudeness and apathy.
To succeed and grow in business, we need to put our customers first and we must learn to treat them accordingly

COURSE OBJECTIVE
To teach learners the importance of customer service - both internally and externally.

COURSE CONTENT
Introduction to Customer Excellence
Service Excellence
Attitudes to practise / avoid
The internal customer
Handling difficult situations with assertiveness - telephonically or face to face
Customer Expectations

INDIVIDUAL LEARNING OUTCOMES
At the conclusion of the programme, learners will be able to:
Understand the service excellence process
Implement a method of dealing with difficult people professionally
Realise that attitude and approach are the crux to effective customer service

ASSESSMENT CRITERIA AND METHODOLOGY
Participation in role plays, class discussions and exercises
Completion of Portfolio of Evidence work at the end of each Module
Completion of an in class written work project focusing on customer care in the work place

DURATION: 2 DAYS

Contact Details

Contact Person: 

Cheryl Carter
Course Details

NQF Level: 

Level 4

Course Delivery Method: 

Presented Presented Courses

Course Duration: 

Two Days

Cost: 

R 4 000.00 for 2 day course excluding VAT

Course fee Includes: 

All Course Notes & Manuals; Certification; Extensive Written Feedback; Venue Costs - Including Meals