Supervisory Skills - L4; BBBEE Category F

Many 'experienced' supervisors have difficulty motivating and leading their people to achieve greater results.

They lack either the knowledge or the skills to lead teams and this often results in a demotivated and directionless team.

COURSE OBJECTIVE

To equip supervisors and team leaders with the skills needed to manage and lead their team to achieve results.

COURSE CONTENT

  • Understanding the difference between managing and leading.
  • The role and responsibilities of the Supervisor.
  • Key Performance Areas.
  • Goal setting and Delegation.
  • What motivates people?
  • Getting commitment.
  • Building the team.
  • Effective communication.

INDIVIDUAL LEARNING OUTCOMES

At the conclusion of this course, learners will be able to:

  • Identify when they should manage and when they should lead
  • Set goals as well as give clear instructions
  • Identify their own KPA's
  • Understand what motivates people
  • Understand the importance of delegation and giving feedback

ASSESSMENT CRITERIA

Learners are assessed by means of individual and group exercises, participation during group discussions and case studies.

Portfolio of Evidence work and Individual Action Plans commit the learner to self-development and growth.

TRAINING METHODOLOGY

Training sessions are presented in an informal manner and individuals are encouraged to participate.

Sharing of individual work experiences and knowledge helps learners understand the complexity of the business and how to deal with different situations. Case studies, role-plays and management simulations support learning points.

Facilitators guide learners to individual awareness and self-discvovery is encouraged and supported.

DURATION:Two days

Contact Details

Contact Person: 

Cheryl Carter

Need more info?: 

Course Details

NQF Level: 

Level 4

Course Delivery Method: 

Presented Courses

Course Duration: 

Two Days

Cost: 

R 4 000.00 for 2 day course excluding VAT

Course fee Includes: 

Fees include venue costs, meals, lecture notes, course manuals, and attendance certificate.