Customer Experience Management

Organisations are increasingly recognising that customer retention, growth and profitability rely heavily on the quality of customers’ interaction with the organisation. The Customer Experience Management (CEM) short course focuses on the development and execution of CEM measurement, strategies and implementation, and will provide you with a deeper understanding of the essentials of CEM.

Specifically developed to address one of the fastest growing needs in modern organisations wishing to increase customer retention, growth, loyalty and profitability, you will soon be on your way to become a customer experience specialist.

Contact Details

Contact Person: 

Client Information Centre
Course Details

Course Duration: 

4 days


R 12 300.00