The customer, service and online media often interact challenging managers to outperform competition through considering different aspects holistically, whether in an established business or start-up. This management development programme focuses on customers, their experience, service and online media. As an outcome, the candidates will develop a service blueprint taking into account customer experience, service, the Consumer Protection Act, customer complaints, digital marketing as well as communication online and offline, extrapolating aspects across store, digital and social media platforms.
Project management is about developing and implementing a product, service, event or facility within a predetermined time frame, budget and quality parameters.
B AND E CONFERENCE CENTRE (PTY) LTD is an all-inclusive conference and training centre which offers organized, accessible and affordable training space