This course is available on request.
What is Anger?
Why we get angry and the role of anger in our lives.
Our core beliefs
The impact we have on others and the ripple effect
The four causes of anger
Types of Power
Exploding and Imploding
Substitutes for anger
Using anger in a positive manner
Steps to controlling anger
Six ways to resolve conflict
Relaxing and cognitive restructuring
The golden rules of anger management
This course covers the following:
Understanding the causes of conflict
Different types of conflict
Conflict provoking behaviour
How to stay calm in conflict situations
The symptoms and reactions of conflict
Understand your personal conflict style and how to deal with it
Interpreting non vocal cues
Communication skills – understanding assertive communication
Breaking barriers and preventing conflict etc.
Conflict and culture
We don't just train - we inspire
Learning shouldn’t be something employees have to do. It should be something they want to do.The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. Our workshops are outcomes based and our approach to learning encompasses all learning styles- oral, aural and kinaesthetic, so that all participants can benefit. We incorporate: role play, open discussions, exercises, games, video clips to name a few.
Participants are given real life examples and scenarios to ensure that they will be able to transfer this knowledge back to the workplace.
Our unique Microlearning platform, provides short, smart and focused instructional bursts that put learning into realistic performance contexts for greater retention and application in the workplace. These, delivered on a monthly basis, will help to reinforce the workshop learning and enhance the knowledge transfer to the workplace. This post-course platform includes:
key-point reminders and tips
short engaging videos
quick and targeted assessments
Delegates have full contact to our family of facilitators online, via email or telephonically should they have any queries theory covered during the course at any time following the course, ensuring a quick turnaround on responses.
You can also book online at http://corporatewise.co.za/event