This workshop can be adapted to include sales and/or assertive communication skills
The workshop covers:
The concept of the customer as a source of revenue for the business and therefore the source of salaries
The impact on the organisation and on oneself or losing regular customer business
Possible ways that customers react to poor service
Methods to satisfy irate customers and deal correctly with customer complaints
Describing information that may not be given to the customer and explain the reason for confidentiality
Customer complaints and customer feedback
Anticipating customer needs
Analysing yourself as a salesperson.
The 10 most important aspects of professional selling:
Finding the business.
Rules of selling
And on the phone...
Understanding your strengths and capitalising upon them.
Starting a call with confidence.
Getting through the ‘gate-keepers’.
Gathering information from the customer.
Dealing with conflict on the telephone.
Responding to negative responses.
Closing a sale or securing the deal.
Using your voice to maximum effect.
Tips on increasing your confidence on the telephone.
Negotiation tips, techniques and principles
Influencing, Persuasion and Negotiation
Responding to criticism
Please email us for further information, or you can book directly online at: http://corporatewise.co.za/event