Communication skills for a support environment

This workshop covers:

  • Understanding the process of communication and structuring messages
  • Understanding outcomes required in communication and how to achieve them
  • Understand your natural communication style and using it effectively
  • Improving communication techniques using Johari’s window
  • Emotional intelligence and how it affects communication
  • Recognising trust traps and learning how to avoid them
  • Positive and negative language...how to practice being positive in your communication
Contact Details

Contact Person: 

Kathryn Lehnerdt
Contact: CorporateWise
Course Details

Course Delivery Method: 

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

1 day

Cost: 

R 2450.00