Conflict Handling and Emotional Intelligence

This course covers the following:

• Understanding the causes of conflict
• Different types of conflict
• Conflict provoking behaviour
• How to stay calm in conflict situations
• The symptoms and reactions of conflict
• Understand your personal conflict style and how to deal with it
• Interpreting non vocal cues
• Communication skills – understanding assertive communication
• Breaking barriers and preventing conflict etc.
• Conflict and culture
Emotional intelligence
• What is Emotional Intelligence
• Emotional Intelligence and Self Esteem
• Validating and affirming
• Setting goals and achieving them
• Positive language vs negative language
• What is a high EQ, what is a low EQ
• Raising your EQ

Contact Details

Contact Person: 

Kathryn Lehnerdt
Contact: CorporateWise
Course Details

Course Delivery Method: 

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

1 Day

Cost: 

R 2450.00