Customer Service Excellence

The workshop covers:

The concept of the customer as a source of revenue for the business and therefore the source of salaries
The impact on the organisation and on oneself or losing regular customer business
Possible ways that customers react to poor service
Methods to satisfy irate customers and deal correctly with customer complaints
Describing information that may not be given to the customer and explain the reason for confidentiality
Customer complaints and customer feedback
Anticipating customer needs
We don't just train - we inspire

Learning shouldn’t be something employees have to do. It should be something they want to do.The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. Our workshops are outcomes based and our approach to learning encompasses all learning styles- oral, aural and kinaesthetic, so that all participants can benefit. We incorporate: role play, open discussions, exercises, games, video clips to name a few.

Participants are given real life examples and scenarios to ensure that they will be able to transfer this knowledge back to the workplace.

Post training

Microlearning support

Our unique Microlearning platform, provides short, smart and focused instructional bursts that put learning into realistic performance contexts for greater retention and application in the workplace. These, delivered on a monthly basis, will help to reinforce the workshop learning and enhance the knowledge transfer to the workplace. This post-course platform includes:
key-point reminders and tips
short engaging videos
exercises
useful articles
quick and targeted assessments

Facilitator access

Delegates have full contact to our family of facilitators online, via email or telephonically should they have any queries theory covered during the course at any time following the course, ensuring a quick turnaround on responses.
Sales Techniques
Analysing yourself as a salesperson.

The 10 most important aspects of professional selling:
Finding the business.
Existing customers
New customers
Rules of selling
And on the phone...
Understanding your strengths and capitalising upon them.
Starting a call with confidence.
Getting through the ‘gate-keepers’.
Gathering information from the customer.
Dealing with conflict on the telephone.
Responding to negative responses.
Closing a sale or securing the deal.
Using your voice to maximum effect.
Tips on increasing your confidence on the telephone.
Negotiation tips, techniques and principles
Influencing, Persuasion and Negotiation
Being Assertive
Planning
Evaluation
Obtain commitment
Handling conflict
Responding to criticism
Closure

We don't just train - we inspire

Learning shouldn’t be something employees have to do. It should be something they want to do.The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. Our workshops are outcomes based and our approach to learning encompasses all learning styles- oral, aural and kinaesthetic, so that all participants can benefit. We incorporate: role play, open discussions, exercises, games, video clips to name a few.

Participants are given real life examples and scenarios to ensure that they will be able to transfer this knowledge back to the workplace.

Post training

Microlearning support

Our unique Microlearning platform, provides short, smart and focused instructional bursts that put learning into realistic performance contexts for greater retention and application in the workplace. These, delivered on a monthly basis, will help to reinforce the workshop learning and enhance the knowledge transfer to the workplace. This post-course platform includes:
key-point reminders and tips
short engaging videos
exercises
useful articles
quick and targeted assessments

Facilitator access

Delegates have full contact to our family of facilitators online, via email or telephonically should they have any queries theory covered during the course at any time following the course, ensuring a quick turnaround on responses.

Contact Details

Contact Person: 

Kathryn Lehnerdt
Contact: CorporateWise
Course Details

Unit Standard: 

7789

NQF Level: 

Level 4

Credits: 

8

Course Delivery Method: 

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

1 Day

Cost: 

R 2450.00