Effective Business Communication

This course is suitable for supervisors, lower and middle management levels. It is particularly relevant for employees needing to communicate to clients and colleagues in writing.

Writing Skills

Write for a specific purpose and audience.
Use grammatical structures and writing conventions to produce coherent and cohesive texts for specific contexts.
Adapt language to suit the context.
Draft and edit own writing.
Use the various formats of written communication in a business environment: business/formal letters; facsimiles; memos; reports; work related documents.
E-mail etiquette in the workplace

Oral communication

Communicating orally with people requires many of the same skills as writing to them:
How your message is communicated:

Verbal – the message and the medium
Vocal – your voice/voice production
Visual – how you present yourself and the aids you use
Barriers to communication
The various factors that affect oral the success of oral communication.

We don't just train - we inspire

Learning shouldn’t be something employees have to do. It should be something they want to do.The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. Our workshops are outcomes based and our approach to learning encompasses all learning styles- oral, aural and kinaesthetic, so that all participants can benefit. We incorporate: role play, open discussions, exercises, games, video clips to name a few.

Participants are given real life examples and scenarios to ensure that they will be able to transfer this knowledge back to the workplace.

Post training

Microlearning support

Our unique Microlearning platform, provides short, smart and focused instructional bursts that put learning into realistic performance contexts for greater retention and application in the workplace. These, delivered on a monthly basis, will help to reinforce the workshop learning and enhance the knowledge transfer to the workplace. This post-course platform includes:
key-point reminders and tips
short engaging videos
useful articles
quick and targeted assessments

Facilitator access

Delegates have full contact to our family of facilitators online, via email or telephonically should they have any queries theory covered during the course at any time following the course, ensuring a quick turnaround on responses.

Please email us for further information, or you can book directly online at: http://corporatewise.co.za/event

Contact Details

Contact Person: 

Kathryn Lehnerdt
Contact: CorporateWise
Course Details

Unit Standard: 

12153 and 119472

NQF Level: 

Level 3
Level 4

Course Delivery Method: 

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

1 Day


R 2450.00