Effective Reception Skills and Email Etiquette

This course is designed to build confidence and develop the skills necessary to promote a professional image on the telephone and at the front desk.

It covers the following:

Reception and telephony

• Telephone answering skills
• Voice control for greater clarity
• Recording messages accurately
• Developing listening skills
• Dealing with difficult customers
• Conflict resolution over the telephone
• Presenting a professional image
• Client services: speaking to customers

Email etiquette

• Identifying the recipient and selecting the appropriate tone, style and register.
• Selecting the appropriate format for the recipient.
• Structuring the e mail as a formal or informal correspondence.
• Using the correct spelling and grammar.
• Using the appropriate greetings.
• Understanding the significance of font, abbreviations and capitals.
• Avoiding misunderstandings.
• Appropriate and inappropriate forms of e mail.
• How to protect the security of mail recipients.

Please email us for further information.

Contact Details

Contact Person: 

Kathryn Lehnerdt
Contact: CorporateWise
Course Details

Unit Standard: 

14348

NQF Level: 

Level 3
Level 4

Course Delivery Method: 

Presented Presented Courses

Course Duration: 

1 Day

Cost: 

R 2450.00