Essential Business Basics

Do you staff have the essential, basic skills to ensure that they know how to behave with integrity in a business environment? Have they grasped the basics of customer advocacy, clear and professional writing skills and strong communication and presentation skills?

CorporateWise offers a credit bearing workshop that will give your staff the edge. We cover the fundamentals; the key factors that, when applied, result in success in the workplace.

What we cover:

Block 1

Business ethics and professional behaviour

Business ethics – Unit standard 113924 (2 credits)

  • Reflecting on own values and belief systems and how they influence own behaviour.
  • Discussing how an individual`s ethics impact on the people around him/her.
  • Explaining how an individual can behave ethically in a business context.
  • Demonstrate techniques for dealing with situations where own values and ethics conflict with work practice. 

Professional business behaviour – Unit standard  114959 (4 credits)

  • Knowing how to behave in a business environment.
  • Interpreting body language in a business context.
  • Interacting with people in a business setting.
  • Assessing own professional behaviour in a business setting. 

                                                          

Block 2

Customer advocacy and essential writing skills

Customer service – Unit standard  114974 (2 credits)

  • Explaining customer service.
  • Engaging in an interaction with a customer.
  • Demonstrating communication skills in responding to a customer.
  • Processing a query in order to respond to a customer need. 

Business writing skills (part 1)

  • Write/sign for a specified audience and purpose
  • Use language structures and features to produce coherent and cohesive texts for a wide range of contexts

 

Block 3

Essential writing skills (cont.) and presentation skills

Business writing skills (Part 2)

  •  Draft own writing/signing and edit to improve clarity and correctness 

 Presentation skills  - Unit standard 8974 (5 credits)

  •  Respond critically yet sensitively as a listener
  • Analyse own responses to spoken texts and adjust as required
  • Use strategies to be an effective speaker in sustained oral interactions
  • Evaluate spoken discourse 
Contact Details

Contact Person: 

Kate
Contact: CorporateWise
Course Details

Unit Standard: 

Various

NQF Level: 

Level 2

Credits: 

18

Course Delivery Method: 

In Class In Class

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

6 days (2 days a month over a three month period)

Cost: 

R10 875.00

Course fee Includes: 

Includes VAT, learning material/ POE and stationery and bag