This workshop is suitable for Junior Managers and Supervisors as it covers aspects ranging from managing staff to personal mastery and it will teach delegates the skills necessary to lead a team effectively.
The workshop is aligned to NQF unit standards but is not a credit bearing workshop due to the fact that it is made up of a combination of unit standards.
Knowledge and understanding of the self
Making informed decisions
Understanding assertive communication
Assertiveness vs aggression
Learning to be assertive
Communication at work
Characteristics of communication
Barriers to communication
Managing Staff Performance
The essential elements of managing staff
Giving and receiving feedback
Managing Conflict amongst Staff
Understanding the causes of conflict
Dealing with staff conflict
Understanding the causes of stress in the workplace and personal stress
Dealing with stress
Analysis of the demands on time
Self analysis on time management
Ways to improve time management
Organising your day
Eliminating time wasters
Working as a team
Understanding the importance of being a team player
Leading a team
Ethics in the Workplace
Values and belief systems and how they influence behaviour
Personal ethics and the impact on individual behaviour and relationships
Ethical behaviour in a business context
Techniques for dealing with ethical issues
Participating in Meetings
Preparing for meetings
Participating effectively in a meeting
Understanding diverse cultures in the workplace.
Managing diverse cultures
We don't just train - we inspire
Learning shouldn’t be something employees have to do. It should be something they want to do.The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. Our workshops are outcomes based and our approach to learning encompasses all learning styles- oral, aural and kinaesthetic, so that all participants can benefit. We incorporate: role play, open discussions, exercises, games, video clips to name a few.
Participants are given real life examples and scenarios to ensure that they will be able to transfer this knowledge back to the workplace.
Our unique Microlearning platform, provides short, smart and focused instructional bursts that put learning into realistic performance contexts for greater retention and application in the workplace. These, delivered on a monthly basis, will help to reinforce the workshop learning and enhance the knowledge transfer to the workplace. This post-course platform includes:
key-point reminders and tips
short engaging videos
quick and targeted assessments
Delegates have full contact to our family of facilitators online, via email or telephonically should they have any queries theory covered during the course at any time following the course, ensuring a quick turnaround on responses.
You can also book online at http://corporatewise.co.za/event