Mediation Techniques and Conflict Handling

In this workshop we look at different types of conflict and conflict provoking behaviour as well as our own conflict and communication styles. Once we have understood the causes of conflict and provided the conflict is in it's early stages, we can then mediate.

This course covers the following:

• Understanding the causes of conflict
• Different types of conflict
• Conflict provoking behaviour
• How to stay calm in conflict situations
• The symptoms and reactions of conflict

Introduction to Mediation

• Characteristics of mediation
• Mediation dilemma
• Mediation interventions

Contact Details

Contact Person: 

Kathryn Lehnerdt
Contact: CorporateWise
Course Details

Course Delivery Method: 

In House In-House

On Demand On Demand

Course Duration: 

One day


R 2450.00