Personal Mastery and Conflict Management

Aligned to Unit Standard - 13912
What is Personal Mastery?
Practising Personal mastery means that you are committed to the continuous improvement of everything that you do, in all areas of your life. Personal Mastery is the journey of tapping your full potential. When we understand who we are and how we operate, we become more efficient and effective at work and lead a more fulfilled and balanced life.

Personality Drivers
There are 5 basic personality drivers or standards – what are yours?
Do you have balance in your life?
Understanding balance and managing stress.
What are your strengths?
How can understanding your strengths improve teamwork and personal efficiency?
How do you view the world?
The Internal/External Locus of control. When you understand how you view the world, you are then able to shift this view to bring about positive change in both your work and personal life.
Communicating the changes effectively
Assertive communication techniques
Setting personal goals for overall effectiveness
Understanding the causes of conflict
Different types of conflict
Conflict provoking behaviour
How to stay calm in conflict situations
The symptoms and reactions of conflict
Set performance goals and measures.
Formulate development plans.
This includes Tea/Coffee, a buffet lunch and all training material.

We don't just train - we inspire

Learning shouldn’t be something employees have to do. It should be something they want to do.The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. Our workshops are outcomes based and our approach to learning encompasses all learning styles- oral, aural and kinaesthetic, so that all participants can benefit. We incorporate: role play, open discussions, exercises, games, video clips to name a few.

Participants are given real life examples and scenarios to ensure that they will be able to transfer this knowledge back to the workplace.

Post training

Microlearning support

Our unique Microlearning platform, provides short, smart and focused instructional bursts that put learning into realistic performance contexts for greater retention and application in the workplace. These, delivered on a monthly basis, will help to reinforce the workshop learning and enhance the knowledge transfer to the workplace. This post-course platform includes:
key-point reminders and tips
short engaging videos
useful articles
quick and targeted assessments

Facilitator access

Delegates have full contact to our family of facilitators online, via email or telephonically should they have any queries theory covered during the course at any time following the course, ensuring a quick turnaround on responses
You can also book online at

Contact Details

Contact Person: 

Kathryn Lehnerdt
Contact: CorporateWise
Course Details

Unit Standard: 


Course Delivery Method: 

In House In-House

On Demand On Demand

Course Duration: 

1 day


R2450 per person

Course fee Includes: 

Tea/Coffee, a buffet lunch and all training material.