Reception Skills and Basic Business Writing Skills

It covers the following:

• Telephone answering skills
• Voice control for greater clarity
• Recording messages accurately
• Developing listening skills
• Dealing with difficult customers
• Conflict resolution over the telephone
• Presenting a professional image
• Client services: speaking to customers

Professional Business Writing

 Write for a specific purpose and audience.
 Use grammatical structures and writing conventions to produce coherent and cohesive texts for specific contexts.
 Adapt language to suit the context.
 Draft and edit own writing.
 Use the various formats of written communication in a business environment: business/formal letters; facsimiles; memos; work related documents.
 E-mail etiquette in the workplace,

Contact Details

Contact Person: 

Kathryn Lehnerdt
Contact: CorporateWise
Course Details

Course Delivery Method: 

Presented Presented Courses

On Demand On Demand

Course Duration: 

1 day


R 2450.00

Course fee Includes: 

Refreshments, lunch, all traiing materials