Telesales Techniques

This comprehensive half day workshop is very effective for those who are involved in outbound sales. It is suitable for Sales staff who rely on the telephone for sales and Telesales personnel.

Learners will acquire fundamental, usable skills that will help them improve their telesales. They will learn how to become a confident presenter on the telephone and increase their performance and sales.

The workshop covers the following:

• Understanding strengths and capitalizing upon them.
• Starting a call with confidence.
• Getting through the ‘gate-keepers’.
• Gathering information from the customer.
• Presenting effectively to the customer.
• Dealing with conflict on the telephone.
• Responding to negative responses.
• Closing a sale or securing the deal.
• Cross-selling products
• Using your voice to maximum effect.
• Tips on increasing your confidence on the telephone.

We don't just train - we inspire

Learning shouldn’t be something employees have to do. It should be something they want to do.The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. Our workshops are outcomes based and our approach to learning encompasses all learning styles- oral, aural and kinaesthetic, so that all participants can benefit. We incorporate: role play, open discussions, exercises, games, video clips to name a few.

Participants are given real life examples and scenarios to ensure that they will be able to transfer this knowledge back to the workplace.

Post training

Microlearning support

Our unique Microlearning platform, provides short, smart and focused instructional bursts that put learning into realistic performance contexts for greater retention and application in the workplace. These, delivered on a monthly basis, will help to reinforce the workshop learning and enhance the knowledge transfer to the workplace. This post-course platform includes:

key-point reminders and tips
short engaging videos
useful articles
quick and targeted assessments

Facilitator access

Delegates have full contact to our family of facilitators online, via email or telephonically should they have any queries theory covered during the course at any time following the course, ensuring a quick turnaround on responses.

You can also book online at

Contact Details

Contact Person: 

Kathryn Lehnerdt
Contact: CorporateWise
Course Details

Unit Standard: 


NQF Level: 

Level 2

Course Delivery Method: 

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

Half Day



Course fee Includes: 

All training material, refreshments, lunch and a certificate of attendance.