Managers in all economic sectors can benefit by attending this programme. These managers would typically be second-level managers such as a heads of department, section heads or divisional heads, and who may have more than one team reporting to them.
The leadership component is especially useful for managers who are working within the public sector, local government, commercial or community environment. It will enable managers to gain insight into the role of leadership within a work context, and thus providing them with the skills and knowledge to add value to their jobs. The content is also applicable to officials who are involved in integrated development planning or public sector management and administration specialists.
Analysing leadership and related theories in a work context
• Explaining the concept of leadership.
• Exploring the roles and qualities of a leader.
• Differentiating between leadership and management.
• Analysing and comparing leadership theories.
• Applying the different roles and qualities of leadership in a work context.
• Analysing the term “role-model” in order to establish its effect on the work context.
Building teams to achieve goals and objectives
• Demonstrating knowledge of and insight into the theory of teams and the importance of teams in workplace activities.
• Applying the theory of teams to team dynamics.
• Managing conflict within a team and unique challenges with reference to cross-functional and virtual teams.
• Explaining the process of building teams and analysing the stages of team development.
• Analysing the role of a team leader in promoting team effectiveness.
• Evaluating the effectiveness of a team and proposing ways to improve team effectiveness.
Empowering team members through recognising strengths, encouraging participation in decision-making and delegating tasks
• Recognising team member performance.
• Encouraging participation in decision-making.
• Delegating tasks.
• Reviewing decisions and the progress with delegated tasks.
ASSESSMENT OF LEARNERS
Learners who attend this training, will receive a “Certificate of Attendance” directly after the training. Additionally, learners can also be enrolled to participate in the assessment process at an additional fee. Assessment entails the completion of a Portfolio of Evidence (PoE) and if being assessed as competent, the learner will be awarded 18 credits on NQF Level 5. In this case, a “Certificate of Competence” will be issued representing the credit values and NQF Level. Entry-level requirements for assessment according to the Unit Standard: Learners should be competent in Communication, Mathematical Literacy and Computer Literacy at NQF Level 4.