Best Practice in Quality Management


All organisations strive to maintain or achieve a level of excellence. A means to achieve this is to evaluate current practices against best practices interwoven with a good quality management system. This helps to improve the effectiveness of the organisation in the marketplace and increases its competitive advantage.

By attending this training, managers will learn how the management idea of best practice represents techniques, activities, methods, processes, rewards or incentives aiming at the more effective delivering of specific outcomes. This can illuminate or decrease unforeseen complications and or problems.

Best practice management makes provision for flexibility and changing practice, an approach of continuous learning and continual improvement.

This learning programme provides a thorough overview of best practice and explains the importance of a sound quality management system to support best practice initiatives.


Applying the concept of best practice to a unit

• Explaining the concept of best practice in terms of the practices in a unit.
• Identifying best practices that are relevant to a unit.
• Analysing if the best practices identified define world-class practices for a specific context/unit.

Analysing current practices in a unit in relation to identified best practice

• Comparing current practices in a unit with best practice.
• Evaluating current product/service reliability in terms of internal and external customer expectations.
• Identifying the best opportunity/s for maximum gain for a unit.

Deciding on the best practices to be adopted by the unit

• Describing the performance outcomes to be achieved by replacing the current practice with best practice.
• Describing the current practices to be retained with a motivation.
• Describing the best practices to be introduced with the motivation for the introduction.

Formulating recommendations for implementing best practices

• Analysing current practices and appropriate recommendations for implementation.
• Analysing if the recommendations presented are in line with best practices.
• Communicating recommendations to stakeholders in order to obtain feedback.

Drawing up a plan for implementing best practice

• Exploring the change processes required to support the implementation of best practice.
• Identifying resources required in terms of the needs for implementing best practice.
• Incorporating tasks, responsibilities, time-scales and performance measures in the plan.
• Including contingencies that are reasonable in relation to the proposed plan.
• Analysing the monitoring, recording and evaluation of the implementation in order to promote effective implementation.


Learners who attend this training, will receive a “Certificate of Attendance” directly after the training. Additionally, learners can also be enrolled to participate in the assessment process at an additional fee. Assessment entails the completion of a Portfolio of Evidence (PoE) and if being assessed as competent, the learner will be awarded 4 credits on NQF Level 5. In this case, a “Certificate of Competence” will be issued representing the credit values and NQF Level. Entry-level requirements for assessment according to the Unit Standard: Learners should demonstrate competence in Communication, Mathematical Literacy and Computer Literacy at NQF Level 4.

Contact Details

Contact Person: 

Thilana Rossouw
Course Details

Unit Standard: 


NQF Level: 

Level 5



Course Delivery Method: 

In Class In Class

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

1 Day


R3,200.00 (Excl VAT) p/p attending - R1,100.00 (Excl VAT) for assessment as an additional option. Please contact us for a quotation for in-house/onsite training

Course fee Includes: 

The presentation/formal training in a classroom environment, The course material, Stationary, Catering, Attendance certificate