This course is intended for managers in all economic sectors. These managers would typically be second-level managers, such as heads of departments, section heads or divisional heads, and may have more than one team reporting to them.
Recognising team member performance
• Identifying the role, duties and responsibilities of each team member, together with the level of performance expected.
• Informing team members what they do well, what needs improvement and what is expected in the future.
• Applying the guidelines to give honest, simple, specific and constructive feedback.
• Measuring all feedback against performance expectations.
• Dealing with team members as valued and trusted members of the team.
Encouraging participation in decision-making
• Including team members in decision-making by fully informing them of the situation and the decision(s) that need(s) to be taken.
• Encouraging team members to think of solutions to problems, applying innovative ideas.
• Requesting team members to provide alternatives, evaluate the alternatives and select the most appropriate one for implementation.
• Selecting the best solution through encouraging team members to debate their viewpoints and working towards finding common ground.
• Analysing the work plan/task and breaking it down into smaller tasks, programme or units of work and taking a decision as to whom is best suited to carry them out.
• Clearly communicating the delegated tasks to employees, indicating what is expected, how it must be done and where to obtain assistance, if necessary.
• Indicating decision-making authority required to execute the task, so that team members can react to situations immediately and effectively.
• Agreeing upon a regular feedback and reporting schedule.
• Establishing a system to enable the flow of information by the team members involved.
• Monitoring the successful completion of delegated tasks.
• Giving recognition to the successful achievement of delegated tasks.
Reviewing decisions and performance of delegated tasks
• Reviewing the success of decisions taken in relation to achieving the stated objectives.
• Confirming correct decisions and rescinded or amend incorrect decisions in order to ensure the objectives are met.
• Reviewing delegated tasks with the relevant person, to ensure successful completion of the task/plan.
• Drawing up alternative plans of action by involving the group/team for incorrect decisions and delegated tasks which are not being carried out successfully.
ASSESSMENT OF LEARNERS
Learners who attend this training, will receive a “Certificate of Attendance” directly after the training. Additionally, learners can also be enrolled to participate in the assessment process at an additional fee. Assessment entails the completion of a Portfolio of Evidence (PoE) and if being assessed as competent, the learner will be awarded 4 credits on NQF Level 5. In this case, a “Certificate of Competence” will be issued representing the credit values and NQF Level. Entry-level requirements for assessment according to the Unit Standard: Learners should be competent in Communication, Mathematical Literacy and Computer Literacy at NQF Level 4.