This generic learning programme has specifically been designed to provide managers with the whole spectrum of communication skills applicable to their leadership roles. This programme is suitable for managers in all economic sectors. These managers would typically be second-level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.
Using communication techniques effectively
• Exploring the keys to effective communication and the relationship between communication techniques and job functioning.
• Explaining a range of written and oral communication techniques in the workplace.
• Chairing meetings and leading discussions.
• Generating a variety of workplace reports.
• Compiling and delivering presentations.
Devising and applying strategies to establishing and maintaining workplace relationships
• Identifying and creating opportunities for networking.
• Applying interpersonal communication techniques.
• Developing relationships with team members and contributing to team effectiveness.
• Providing feedback and advice to team members.
• Establishing relationships with managers.
• Consulting with managers in a unit and promoting interactions towards quality work.
• Identifying and minimising conflict.
Applying the principles and concepts of emotional intelligence
• Demonstrating knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.
• Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.
• Analysing the impact of emotional intelligence on life and work interactions.
• Evaluating own level of emotional intelligence in order to determine development areas.
ASSESSMENT OF LEARNERS
Learners who attend this training, will receive a “Certificate of Attendance” directly after the training. Additionally, learners can also be enrolled to participate in the assessment process at an additional fee. Assessment entails the completion of a Portfolio of Evidence (PoE) and if being assessed as competent, the learner will be awarded 18 credits on NQF Level 5. In this case, a “Certificate of Competence” will be issued representing the credit values and NQF Level. Entry-level requirements for assessment according to the Unit Standard: Learners should demonstrate competence in Communication, Mathematical Literacy and Computer Literacy at NQF Level 4.