This course is intended for those who need to select and coach first-line managers.
It is important to select a first-line manager that has the potential to grow into a specifically identified position.
Coaching is also referred to as "one-on-one workplace training" and involves a process of working alongside individual learners/employees to improve their skills in a defined area of application (task). Coaching involves the systematic and deliberate guidance of an individual to develop knowledge and skills. It may involve personal development in terms of attitudes and motivation for both the coach and the specific person. Coaching is a two-way street: both parties are influenced by one another and experience growth and development as a result.
Selecting a first-line manager for a specific position
• Exploring the role of the coach.
• Understanding the difference between coaching versus mentoring.
• Conducting an analysis of the job profile.
• Describing the selection and weighting criteria.
• Undertaking liaison with human resources.
• Exploring various selection techniques to create a shortlist.
• Taking decisions and making offers to the selected manager.
Plan the coaching process
• Identifying learning and/or coaching needs.
• Conducting a skills audit.
• Drawing up a coaching plan and schedule.
• Preparing records of expected performance against Key Result Areas.
• Implementing a system for recordkeeping.
Coach the selected first-line manager
• Understanding the coaching process.
• Measuring performance against the Key Result Areas.
• Agreeing upon and recording gaps and actions.
Monitor and measure the results of coaching sessions
• Monitoring the actions agreed to at a coaching session.
• Giving feedback.
• Taking follow-up actions as required.
• Encouraging line managers to use the coaching process.
ASSESSMENT OF LEARNERS
Learners who attend this training, will receive a “Certificate of Attendance” directly after the training. Additionally, learners can also be enrolled to participate in the assessment process at an additional fee. Assessment entails the completion of a Portfolio of Evidence (PoE) and if being assessed as competent, the learner will be awarded 8 credits on NQF Level 5. In this case, a “Certificate of Competence” will be issued representing the credit values and NQF Level. Entry-level requirements for assessment according to the Unit Standard: Learners should demonstrate competence in Communication, Mathematical Literacy and Computer Literacy at NQF Level 4.