Life and disability claims: Legal and practical management 2021

The demands placed on claims assessors in life offices have significantly increased in recent years, putting extraordinary pressure on the claims division.

The shifting legislative environment, combined with the wide variety of complex insurance products available in the market and growing customer demands, require those dealing with and managing claims to operate from a solid base of comprehensive knowledge stretching across a spectrum of related fields. In addition, claims divisions and claims assessors must be capable of building and following a sound claims management strategy in order to ensure the adherence to proper processes and consistency in decision making.

Join us for a four-month course, during which our panel of experts will discuss some of the pivotal aspects of the legal framework applicable to the life insurance industry; provide a high level overview of products in the individual and group risk environment; engage in practical claims assessment, management and review process activities and highlight best practice with regard to the handling of disputed claims in Ombudsman, mediation and litigation matters.

DATES: The course runs over four months, with compulsory remote workshop sessions on the following dates:

16 April 2021
14 May 2021
4 June 2021
16 July 2021
Workshop times will be confirmed closer to the time.

Course objectives
The objectives of the SCOR claims training course are to provide:

  • Legal, industry and product knowledge
  • Insight into claims and market related challenges
  • Experiential and practical claims assessment training
  • Optimal claims management skills
  • Dispute management capability

Course structure
The course consists of four modules, each of which will include a compulsory contact session. There is course work attached to each module that requires completion prior to the commencement of the next module. This includes short on-line tests, as well as case study work. Each module will be assessed and must be passed in order to pass the whole course.

Cost: R12,000 per person

CPD accreditation
This course has been registered with the HPCSA and entitles you to 30 Ethics points on completion.

More information:

Contact Details

Contact Person: 

Don Coue
Course Details


This course has been registered with the HPCSA and entitles you to 30 Ethics points on completion.

Course Delivery Method: 

E-learning E-learning

Course Duration: 

Over 4 months


R12000 per delegate

Course fee Includes: 

Any course materials