Primer on managing conflict 2025

Change your attitude towards conflict and learn useful strategies for resolving conflict in this interactive twelve-hour course.

This course will help you to improve your practical skills for managing conflict, and will be particularly beneficial to those who face the challenge of managing or navigating conflict in their work environments. The course will consist of presentations from the facilitator, group work and self-work. The course is also offered as an optional foundation course to the negotiation skills course.

Join us for this 12-hour course held over four days.

When and where?

29 and 30 July, and 5 and 6 August 2025 (Tuesdays and Wednesdays for two consecutive weeks), 14:00 to 17:00 SAST

This course will be held remotely, most likely on Zoom.

Course outline

The following topics will be covered in the course:

• Challenging our attitudes towards conflict
• Understanding and navigating our default conflict styles
• Distinguishing conflict prevention, conflict management and conflict resolution and the approaches applicable to each
• The types of conflict (the ‘Conflict Circle’) and the relevance of the Conflict Type Model for determining appropriate conflict strategies
• The Conflict Path: Identifying the typical stages of a conflict situation, and understanding how different interventions may be warranted at the different stages
• Structuring conflict-resolving dialogue, using active listening techniques
• Building rapport through mirroring techniques
• Improving your own perspective-taking and your ability to facilitate perspective-taking by others
• Framing and reframing conflict situations to support conflict resolution efforts

Download an extract from the course manual to find out more about one of the topics that will be covered.

Who will benefit from this course?

The course will benefit anyone who wants to improve their conflict management skills, and will be particularly beneficial to those who face the challenge of managing or navigating conflict in their work environments. The course is also offered as an optional foundation course to the negotiation skills course.

Presenter

David Woolfrey is a practising attorney and an experienced trainer and practitioner in conflict and dispute resolution.

How much?

R5, 760 per person

Certificate

A digital certificate of attendance from UCT will be issued to those who attend the full course.

SIGN UP HERE: Primer on managing conflict | UCT Law at Work