Business Analysis Support Practice

Business analysis is a vital instrument within the business environment to ensure that information technology is able to provide effective solutions for business enterprises. The development of business analysts through a suite of qualifications will have a positive impact on the broader economy of South Africa. It will also assist with bringing South Africa inline with international trends and satisfy industry requirements, at the same time bridging the skills gap in the ICT sector.


The qualifying learner will be able to:

·  Interact in a business environment.

·  Perform activities to assist with requirement specification.

·  Provide support on the analysis of the requirements.

·  Perform activities to assess that the requirement specifications have been met.

This Qualification lays the foundation and provides an entry-level for the development of Business Analysis Qualifications across various sectors and industries. Traditionally business analysts were drawn from senior Information Technology (IT) and business people. This Qualification aims to provide lower level access for learners to develop competencies in order to elicit, analyse, communicate and validate requirements for changes to business processes, policies and information systems. It specifically aims to develop basic business analysis competencies required by junior business analysts in any Information and Communication Technology (ICT) related occupations, particularly those who are currently working in a business systems environment. The Qualification introduces key terms, rules, concepts, principles and practices of business analysis that will enable learners to support business analysis processes and practices. It has also been developed to enable learners to access higher education and provide flexible access to life-long learning.

This Qualification provides opportunities for learners to specialise in business analysis or achieve such competencies in specialisations such as systems development or systems support. The competencies of business analysis have been identified as a target development area by the ICT sector and the South African government. The demand for this Qualification has also been identified by the National Master Scarce Skills list of South Africa. The Qualification is intended to empower learners to acquire knowledge, skills, attitudes and values required to operate confidently as individuals in the South African community and to respond to the challenges of the economic environment and changing world of work. Ultimately, this Qualification is aimed at improving the productivity and efficiency of business analysts within all sectors in South Africa.


In particular, people credited with this unit standard will be able to:

  1. Interact in a business environment.
  • Range: Business environment is influenced by the inter-relationships of technology, information, people, organisational procedures and processes and business applications and systems.2. Perform activities to assist with requirement specifications.
  • Range: Requirement specification includes business, user and functional requirements.3. Provide support on the analysis of the requirements.
  • Range: Requirement includes business, user and functional requirements.4. Perform activities to assess that the requirement specification has been met.
  • Range: Requirement specification includes business, user and functional requirements.Critical Cross-Field Outcomes:This Qualification promotes, in particular, the following Critical Cross-Field Outcomes:

    Identifying and solving problems in which responses display that responsible decisions using critical and creative thinking have been made when:

  • Gathering information for the production of requirements documents and specifying requirements for new business solutions.Working effectively with others as a member of a team, group, organisation, and community during:
  • Working as a member of a multi-disciplinary project team when developing and implementing specifications to achieve the desired product or service.Organising and managing oneself and one’s activities responsibly and effectively when:
  • Applying information gathering techniques for business system development.Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion when:
  • Analysing, interpreting and communicating requirements information through presentations, documents and workshops.Participating as responsible citizens in the life of local, national and global communities by:
  • Demonstrating an awareness of ethics and professionalism.Collecting, analysing, organising and critically evaluating information when:
  • Gathering information to assist with the production of requirements specification.Using science and technology effectively and critically, showing responsibility towards the environment and health of others when:
  • Setting up and perform testing and acceptance procedures.
  • Using business system applications and the use of technology to produce documentation and communicate with stakeholders.Demonstrating an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation when:
  • Identifying and interpreting related legislation and its impact on the team, department or division and ensure compliance.
  • Impact of industry best practice on business systems environments.
Contact Details

Contact Person: 

Yogini Sarugaser
Course Details

NQF Level: 

Level 5



Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

8 months



Course fee Includes: