Library Practice | Level 4


Meeting client needs is the primary purpose of Library and Information Services, whether those clients borrow books or use up-to-date electronic information in a range of settings. The key to balancing the range of information and knowledge needs for diverse clients begins with those clients. Libraries will continue to seek out new ways to meet their clients’ changing needs, while at the same time dealing with significant changes in delivery mechanisms.

In this information environment, lifelong learning is crucial and practitioners must develop information literacy competencies for themselves, their colleagues and their clients. The competencies that enable practitioners to best serve their clients remain constant. Using competencies in analyzing, acquiring, synthesizing, organizing, conserving, evaluating and disseminating information, LIS practitioners add value to the information they provide for clients.

These competencies support and are enhanced by, technological and social transformation. This qualification recognizes all these elements in current and future library practice. It aims to help people entering the industry and those already working in it maintain and improve their competencies in meeting and anticipating the information needs of clients.

The qualifying learner will acquire the basic knowledge of Library and Information Studies to provide library support services. The purpose of this Qualification is to create the opportunity for a career path, provide process and service standards, improve productivity and service delivery in the provision of Library and Information Services.

The learner assessed as competent against this Qualification will be able to:
Provide routine Library and Information support services.
Administer routine Library and Information Services.
Provide routine Library and Information frontline customer services.
Apply workplace skills in the provision of Library and Information support services.


The possibility exists for vertical articulation with this Qualification. Examples of vertical articulation:
Diploma: Library and Information Science at NQF level 5 (NLRD ID: 22400)
Diploma: School Library and Information Science at NQF level 5 (NLRD ID: 9673)

Examples of horizontal articulation with this Qualification:
Certificate: Introduction: Media Studies and Journalism at NQF level 4 (NLRD ID: 16208)
National Certificate: Public Relations and Business Communication at NQF level 4 (NLRD ID: 16205)


• Part-time
• Full time

Further Education and Training: 18 months


The learner is required to have a minimum grade 10 or 11 pass. Must able to speak and write in English.


All learning material included in tuition fees.

Course Fee: R14950.00


1. Oral communication is maintained and adapted to meet clients’ needs and expectations.
Texts are interpreted and responded to in writing or orally in a range of contexts in the provision of Library and Services.

2. Statistics, probability and probability models are used to solve a range of contextual problems.
Mathematical number systems, shape, and motion analysis are used to solve a range of life-related problems.
Mathematics is used to investigate and monitor personal and organizational financial issues.

3. The development and function of Library and Information services as described in the Context of South Africa.
Basic information literacy is applied and the principles of the internet and the world-wide-web are explained in relation to the provision of Library and information support services.
Library material is processed and information retrieval and storage processes are applied in accordance with organizational procedures.
The circulation function is implemented according to library systems, policies and procedures.
Meetings and related logistical arrangements are co-ordinated to meet organizational requirements.

4. Administrative systems and procedures are developed to meet the organizational/departmental requirements.
Administrative routines for Library and information support services are implemented according to organizational policies and procedures.
Office supplies and equipment maintenance are monitored and controlled in accordance with organizational procedures.
The section/department float is managed according to organizational policies and procedures.

5. The skills of customer care and cultural diversity are displayed in the provision of Library and information support services.
The presentation and maintenance of the reception area are monitored according to organizational procedures.
The reception of visitors and their satisfaction is monitored in accordance with organizational policies and procedures.

6. The basic principles of the current occupational health and safety legislation and the consequences of non-compliance are explained in the context of the Library and information provision in South Africa. The code of conduct is adhered to and the ethical issues are understood in the context of the Library and information provision organization.
Basic first aid treatment is carried out in the workplace in accordance with industry practice.
HIV/Aids information sessions at the workplace are planned, prepared and evaluated according to organizational requirements.

On successful completion of course, the learner will receive a certificate


Contact Details

Contact Person: 

Kavisha Hurbans
Course Details

Unit Standard: 


NQF Level: 

Level 4



Course Delivery Method: 

In Class In Class

Distance Distance

Course Duration: 

18 Months



Course fee Includes: 

Study material