Switchboard Training For Partially Slighted And Blind people

COURSE OVERVIEW:
The course has been designed and developed by Eskilz College to train people that are Partially Slighted
and Blind to operate a company switchboard. The learners will be provided with the following additional
skills:
Telephone etiquette skills
Qualities of an Efficient Receptionist
Dealing with People
Dealing with Visitors
The Reception Area
Security
Dealing with Difficult Situations
Telephone Communication
Professional Telephone Manners
Taking Messages

 

PROGRAMME OUTLINE:
The course is broken into 4 modules:
Module 1: Basic Computers
– Start up and shut down a personal computer system using
standard and nonstandard methods.
– Change the configuration of a personal computer.
– Use personal computer operating system functions.
– Use operating system utilities.
Module 2: Reception
– The Importance of the Receptionist
– Qualities of an Efficient Receptionist
– Dealing with People
– Dealing with Visitors
– The Reception Area
– Security
– Dealing with Difficult Situations
Module 3: Switchboard Operations
– Types of Apparatus
– Handling and Care of Apparatus
– Dealing with Numerous Lines
– Module 4: Telephone Etiquette
– Telephone Communication
– Telephone Techniques
– Professional Telephone Manners
– Taking Messages
Module 4: Telephone
– Telephone Communication
– Telephone Techniques
– Professional Telephone Manners
– Taking Messages

Contact Details

Contact Person: 

Yogini Sarugaser
Course Details

NQF Level: 

Level 4

Credits: 

15

Course Delivery Method: 

E-learning E-learning

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

On Demand On Demand

Course Duration: 

3 months

Cost: 

R7,200.00

Course fee Includes: 

Yes

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